Maintenance
MSpace’s team of qualified and attentive technicians is ready and available to assist anyone looking for a well maintained space. From time and materials assistance to our custom Platinum Plus Plan, we offer a wide range of service plans designed to keep your system in top working condition. Should your issue require on-site troubleshooting, MSpace has some of the most experienced technicians in the industry ready to resolve your problem in a professional and efficient manner. MSpace has also developed a national network of AV Technicians ready to assist wherever you have service needs. From technical phone support to Next Day Codec Parts Replacement to complete System Maintenance, MSpace has a Service plan for you. We also offer custom training programs to insure that your organization’s internal resources have all the information they need to consistently and successfully operate your system.
| PLATINUM | GOLD | SILVER | |
|---|---|---|---|
| On-Site Scheduling Next Business Day As Permitted | X | X | |
| Unlimited Phone Support: Help Desk, Engineering & Customer Service Available to Answer System Questions and Provide Training | X | X | X |
| 24 X 7 Emergency Phone Support | X | X | X |
| Annual Preventative Maintenance Visit | X | X | |
| All Costs of Parts and Labor Associated with the Performance of the Contract will be covered by MSpace (Excludes Consumables) | X | ||
| All Costs to Repair or Replace Equipment Covered. Labor Charged at 30% Off the Normal Rate | X | ||
| Video Conferencing CODEC Only - Advanced Replacement | X | X | X |
| Replacement Parts will be Coordinated to Arrive When Technician is On-Site | X | X | |
| Archive of MSpace Developed AV System Software | X | X | |
| Technician Will Work Through to Completion on Service Calls as Long as Permitted | X | X |
A Block Time service plan is also available. Please contact your MSpace representative for more details.
