Help Desk & Support
Contact the MSpace Help Desk
Phone: 612.238.3277
Toll Free: 800.733.5033
ISDN Video Help: 952.938.3140
IP Video Help: 69.57.77.146
EMail: help@yourmspace.com
Not All Help Desks Are Created Equal.
MSpace knows there is a smarter way to manage a help desk. First, it needs to be available when you need it. Next, it must be easy to connect to. But most important, it must be smart – both those who answer your call – and the systems that support them. MSpace Help Desk staff are rigorously trained and certified across all MSpace technologies and have at their fingertips a wealth of information that can guide them through any challenges that arise.
Help Desk support is available to all MSpace customers without question with enhanced support options available. Talk to your MSpace representative to establish a Help Desk plan that allows you to sleep better at night.
Onsite Support
If your technical needs require more hands-on attention, MSpace offers onsite troubleshooting support from skilled technicians who can eliminate recurring problems. Permanent onsite system management support with 1 to 3-year options are also available to ensure optimal performance of your systems.
MSpace Connect
The MSpace Help Desk can be just one click away. The MSpace Room Control App and other room control systems can be equipped with MSpace Connect – your direct pipeline to the wealth of knowledge of our Help Desk team and the systems they have at their disposal. When you press the MSpace Connect Help Button our team immediately knows where you’re calling from and which technologies and systems are in use in your space. Enabled with this additional information about the specifics of your MSpace, our Help Desk team can more quickly diagnose a course of action to resolve any challenge.
Talk to your MSpace representative about how to incorporate the MSpace Button into your system.
