Meet the MSPACE Team
Management Team
Keith Gustafson
Engineering Manager
Kgustafson@yourMSpace.com | Direct Phone: 612.238.3264
Keith has been in the Professional AV industry for over 16 years. Job titles have included: Director of Engineering Services, Sr. Sales Engineer, Sales Engineer, Field Engineer supervisor, Lead Field Engineer, Field Engineer, and Programmer. Keith has designed and worked on countless numbers of A/V projects for customers consisting of but not limited to: Ceridian Corp, Lockheed Martin, Xcel Energy, MN Dept of Revenue, MN DHS, MN DOT, USBank, Piper Jaffray, Briggs and Morgan, Polaris, Qwest Communications, Courts throughout MN, Alliance Berstein, CSM, and many others. Keith is a strong leader and a vital asset to our team here at MSpace.
Certifications: AMX Certified | Biamp Certified | ClearOne Certified | Crestron Certified | Extron Advanced School of AV Technologies | Extron Certified | Polycom ATX (Telepresence) Certified | Polycom Audio Product Certified | Polycom Video Product Certified
Travis Kjerstad
Integration Manager
Tkjerstad@yourMSpace.com | Direct Phone: 612.238.3262
Travis joined the MSpace team in February of 2006 bringing 8 years of experience in managing production facilities and warehouses, as well as project management. Here at MSpace, Travis is the Project Manager for many integration installations from idea to completion in hopes of mitigating delays and disruptions. Overall, Travis has had 12 years of management experience in the service industry. Currently, Travis is in the process of finishing up his degree in business management. When Travis is not in the office you can find him on the golf course trying to beat his best round of 76.
Lee Windsperger
Managed Services Manager
Lwindsperger@yourMSpace.com | Direct Phone: 612.238.4488
Lee comes to MSpace after having owned his own company, American Pro Audio, Inc., which specialized in selling recording studios in the Minneapolis area for clients such as: Prince, TCPTV, MPR and IPR along with many others. When APA closed its doors in 2008, Lee took a position as Sales and Marketing Manager at Electronic Design Company. Lee has joined MSpace in spring 2010 as a Managed Services Account Manager. Lee currently lives in Watertown, Minnesota with his wife Mischelle and has two children who are out of college. He enjoys playing music in two rock bands and a bluegrass band and has directed a children’s choir at his church for many years. He is also a MN Twins Season Ticket Holder and is a huge Twins fan.
Sales & Marketing Team
John Kast
Sr. Account Executive
Jkast@yourMSpace.com | Direct Phone: 612.238.3268
John Kast has been with MSpace since 2004 and has 20 years industry experience in creating and implementing Multimedia Communications Business Solutions for Government, Education and Corporate clients. Specializing in video, voice and data products and services and audiovisual systems design and integration, John is presently the Government and Education Specialist at M:Space and also responsible for managing the MSpace State Contract for Audio Visual Products, Services.
Brian Tagney
Sr. Account Executive
Btagney@yourMSpace.com | Direct Phone: 320.266.0669
For more than 22 years, Brian has been working in the video conferencing market space, primarily within the telemedicine and distance education markets. He has been involved in large state-wide networks, multiple award winning telemedicine networks and small business video connections to help communications happen without boundaries. In his free time, Brian enjoys his dogs, horses, hanging with his family and teaching baseball at Solid Foundation Baseball School
Tim O’Brien
Sr. Account Executive
Tobrien@yourMSpace.com | Direct Phone: 312.265.2207
Tim O’Brien has been with MSpace since 2008 and has over 9 year of sales experience with a proven track record in acquiring new clients and building long term relationships. Tim is presently the lead sales account manager in the Chicago office and focuses on Corporate, Higher Education and Government projects. Many projects require for Tim to coordinate with other trades in the commercial real estate community to ensure the overall integration is seamless. Tim received a BA in Journalism from the University of Madison – Wisconsin and in his free time you will find him cheering on his Badgers, playing basketball, golfing and spending time with his family and friends.
Alex Koich
Account Executive
Akoich@yourMSpace.com | Direct Phone: 612.238.1254
With over 5 years of customer relations delivering a client first approach in the technology industry, Alex joined the MSpace team as an Account Executive after selling audio visual solutions to Federal agencies nationwide. A graduate of St. John’s University with a degree in Political Science and Hispanic Studies, Alex enjoys playing hockey, golf, softball, fishing, coaching and continuing to be heavily involved with Alumni relations at Saint John’s.
Nathan Pesch
Account Executive
Npesch@yourMSpace.com | Direct Phone: 612.238.4484
Nathan joined the MSpace team in April, 2012 and brings with him over four years within the AV industry as a project manager. Nathan received his BA in Business Management at Augsburg and spends his time outside of MSpace cooking, doing lake activities and anything that pertains to the Vikings!
Project Management
Monica Wade
Sales Project Manager
Mwade@yourMSpace.com | Direct Phone: 612.238.3263
Monica joined the MSpace team as a Sales Project Manager in December 2011. Prior to her work at MSpace, Monica spent the last four years working in the Hospitality Industry and as a Project Manager for an AV Integration Company. She also enjoyed three years in Technical Support for Video Conferencing Manufacturer. In her free time, Monica enjoys hiking with her dog, playing sand volleyball and softball.
Help Desk and Service
Griggs Nichols
Customer Service Manager
Gnichols@yourMSpace.com | Direct Phone: 612.238.4481
Griggs attended the University of Minnesota and graduated from Brown Institute for radio and television broadcasting. Having spent twelve years with a major global financial management firm as a Systems Analyst and Technology Services Manager, Griggs just recently joined the MSpace team. Griggs is our highest certified Tandberg specialist having attained certifications as Certified Technical Associate (TCTA), Certified Technical Expert (TCTE) and TMS Specialist (TCTMSS). He brings a depth of corporate networking and systems knowledge to MSpace. Griggs also adds to both MSpace’s Saint John’s tally, having graduated from St. John’s Prep School, and to MSpace’s musician tally as a performing blues and rock singer.
Certifications: Polycom Qualified Sales Representative | Tandberg Certified Technical Expert | Tandberg Certified TMS Specialist | Vidyo Technician Certification
Mark Miller
Customer Service Representative
Mmiller@yourMSpace.com | Direct Phone: 612.238.3275
Mark started his AV Career as a technician working with Smart Systems Technologies in Cincinnati. After moving to the Twin Cities in 1997 he gained experience working in the AV field as a technician, Service manager, Network Manager, Install Training Manager and Projects Coordinator with a local residential AV company. Mark in now contributing to MSpace’s mission to deliver quality service by joining our Customer Service department. Mark and his wife live in Minneapolis where Mark spends his spare time as a well-known figure in the Twin Cities motorcycle scene for over a decade. Mark is a past President and Vice President of the Central Roadracing Association and now spends time as an instructor for the Zalusky Advanced Riding School.
Engineering Team
John Lillicrap
Sales Engineer
Jlillicrap@yourMSpace.com | Direct Phone: 612.238.3274
John has a B.S. degree in Electrical and Electronic Engineering from Manchester University in England, he started in the AV business – back when ‘AV’ really WAS ‘AV’ – and he has spent his professional career in the business as it progressed from rudimentary, relay controlled slide shows to the present effortless, computer controlled boardroom displays with touchpanel control, video conferencing etc. During the course of his career, John has worn many hats – starting as a bench technician and quickly working his way up the corporate totem pole. Among the more unusual responsibilities, John led the thrust to achieve ISO9001 certification at a multimillion dollar company, becoming certified as an RAB accredited ISO9000 Lead auditor in the process – commuted for a year between Minneapolis and Hong Kong where he managed an SE Asia sales office – was the leader on the team that designed and sold an indoor ‘Disney type’ theme park in Japan. He’s done a lot – always in the AV industry – currently he works as a Sales Engineer whose main task is to prevent the sales reps selling anti-gravity.
Certifications: Extron AV Technologies for System Designers | Polycom Pre-Sales Technical Representative | Tandberg Certified Technical Associate.
Thomas Larson
Sales Engineer
Tlarson@yourMSpace.com | Direct Phone: 612.238.3267
Tom Larson joined the MSpace team in March of 2004. Tom was named most likely to make you laugh at a staff meeting, though he feels the title is somewhat undeserving. Tom follows many of his fellow M:Space team members through their shared history at both ClearOne Communications and Acoustic Communications. It was at Acoustic Communications that Tom began his work as a sales engineer in 2000. Tom has designed A/V projects for customers including: Polaris, Northwest Equity Partners, Xcel Energy, Ryan Companies, USBancorp, BAE Systems, many Courtrooms throughout MN, Jones Lang LaSalle in Chicago, and others. Prior to this Tom lived the musician’s dream and reality touring as a Road Manager and FOH engineer throughout the 90′s. Tom follows Steve Lehto living his passion for music by recording and performing music regionally…only Tom plays bass.
Certifications: Polycom Infrastructure Technical Engineering Summit | Polycom Federal Certification and Specialization
Patrick Rochleau
Sales Engineer
Prochleau@yourMSpace.com | Direct Phone: 312.267.0019
Patrick Rochleau has a BA in Audio, Arts & Acoustics from Columbia College, Chicago. He started with MSpace in September of 2009 bringing 8 years of experience as a technician, designer, project manager, and working in freelance live sound and recording. His experience in these aspects of the business is a great asset to the engineering team. Patrick will be working out of the MSpace Chicago and Carpentersville offices. Patrick grew up in the St. Louis area, but now lives with his wife, Kelly, in Skokie, IL. Outside of work, Patrick leads the media team at his church and enjoys outdoor activities like camping, rock climbing and riding his motorcycle.
Certifications: Essentials of Crestron Programming | Configuration of Crestron Systems | CEDIA Certified Installer Level I | CEDIA Certified Professional EST II | CEDIA Certified Designer Level I | AMX Control System Installer Expert | AMX Control System Designer Expert | Polycom VSG Video Solutions Pr-Sales Technical Training
Field Engineer and Programmer Team
Steve Groenke
Field Engineer
Sgroenke@yourMSpace.com | Direct Phone: 612.238.3269
Steve has a BA in accounting with a minor in economics from the University of Minnesota. Steve has been with the MSpace team for almost 2 years. He brings over 14 years of experience in the AV industry to the organization. He has completed CTS certification as well as numerous Polycom and Crestron training classes. Steve has installed many large projects nationally as well as in the Twin Cities area.
Certifications: Crestron Digital Media Training
Ron Cannon
Field Engineer/Customer Service Representative
Rcannon@yourMSpace.com | Direct Phone: 224.293.6886
Ron Cannon has been working in the audiovisual industry for the past 10+ year and has been at MSpace/FRG for 7+ of those years. Before joining the team, Ron worked as a technician with a large AV company and before that worked in the IT industry for several years. Ron’s experience in the field is vital to the success of implementing the complex integrated solutions MSpace/FRG provides. Ron currently works as a field engineer with MSpace/FRG along with assisting customers at the MSpace Help desk. Ron is happily married and loves spending his spare time with family and friends. He has 3 dogs and a snake named Chi and is very active in the Mixed Martial Arts.
Certifications: AMX Installer Certification | AMX Multimedia of IP Networks Certification | ClearOne Certified Technical Specialist | Configuration of Crestron Systems Certification | TANDBERG Authorized Partner Technical Training
Brian Green
Field Engineer
Bgreen@yourMSpace.com | Direct Phone: 612.238.4489
Brian came on board as MSpace’s newest field technician in the summer of 2008. He has an Associate’s Degree in electronics and 12 years of experience in the AV and IT industry. His experience ranges from A/V design engineer and installer to pro audio bench technician responsible for component level troubleshooting and repair of pro audio electronics. He is also an experienced network engineer with extensive experience in 802.11 wireless networking, including assisting in the development of custom wireless solutions for the Minneapolis Wireless project. He has done designs and integrated system installs for clients like Target, ADC Telecom, Best Buy, and Wells Fargo, to name a few. The broad range of his experience makes him uniquely qualified to be a systems integration tech with unlimited powers.
Steve Walberg
Field Engineer
Swalberg@yourMSpace.com | Direct Phone: 612.238.3279
Steve Walberg (Willie) has been working for MSpace since its inception in 2002. Before MSpace, he had served in the US Navy as a United States Naval Electrician Petty Officer and then went to college to study to be an Electronic Technician. He has been working as an Electronic and A/V Technician since 1977 and brings a large amount of experience and expertise to the team. In his spare time, Willie enjoys being with his daughters, hunting, fishing and cooking.
Certifications: Biamp – AudiaCertified | ClearOne Technical Specialist | Crestron Programming | Polycom Telepresence Certified | Power Limited Technician.
Jose Perez
Field Engineer
Jperez@yourMSpace.com | Direct Phone: 847.477.5589
Previous to MSpace, Jose worked 12 years in the Car Audio Industry. He worked nine and a half years as a retail manager, two years working for the insurance industry working stolen car audio claims as well as giving presentations to the insurance companys on Insurance Fraud involving car audio. Jose then worked for three years as an independent contractor doing AV installations, and now specializes in AV installations for Mspace.
Ron Zytkovicz
Lead Programmer
Rzytkovicz@yourMSpace.com | Direct Phone: 612.238.3269
Ron Zytkovicz joined MSpace in the spring of 2007, bringing valuable past work experience as our lead programmer. He attended Northwest Electronics Institute (NEI) and graduated with a degree in Electronics. In 1989, I was a part of Acoustic Communications managing service and maintenance calls. In 1994, Ron was appointed Install Service Manager of Acoustic Communications with the responsibility of hiring and managing the technician staff as well as supervising company installs of custom integration systems. In 1998, Ron moved to AVI Systems doing programming, engineering and servicing. Since joining the MSpace team, Ron has earned certifications with Tandberg, Polycom, AMX as well as becoming a Certified Crestron Programmer. Under Ron’s Operations Supervisor umbrella, he is responsible for project installation, custom programming and customer servicing.
Certifications: Crestron Certified Programmer | Crestron Advanced Training | Power Limited Technician | Polycom Audio Product Certified | Tandberg Certified Technical Associate
Geoff Heimer
Logistics Specialist
Gheimer@yourMSpace.com | Direct Phone: 847.428.5068 x 112
Geoff came on board with Fox River Graphics in July 2007. In addition to standard warehouse duties such as shipping and receiving, Geoff’s daily responsibilities include working closely with the technicians and project managers to ensure that all products are received for every project. He also closely manages the company’s inventory and handles product returns with all manufacturers. In addition, Geoff works with processing vendor invoices and is responsible for logging detailed information about the products that enter the warehouse. Geoff’s start in the A/V industry came in 2001 when he began working with a production company where he gained valuable hands-on experience and knowledge. Geoff was born in Chula Vista, CA before moving to the Carpentersville area in 1981. Outside of the office, Geoff can be found attending concerts, on a disc golf course, fishing, or simply hanging out with friends.
Operations
Jamie MacBain
Purchasing/Accounts Receivable
Jmacbain@yourMSpace.com | Direct Phone: 612.238.3265
Jamie came on board with MSpace in November of 2005. She is part of the purchasing and accounting team. She works with our venders to order all of the equipment for the installations, along with a variety of accounting responsibilities. Jamie’s background includes working in management positions with small and large corporations in a variety of markets. She is completing her degree in Business Administration with an emphasis in Finance/Accounting. Jamie and her son are very active with hiking, swimming, and family educational classes. They have mastered fencing, archery, and Tae Kwon Do.
Sharon Robinson
Office Assistant
Srobinson@yourMSpace.com | Direct Phone: 847.428.5068 ext. 100
Sharon has been with Fox River Graphics since 2003. Assisting the team any way that she can she has taken on a variety of duties to help the sales team as well as customer service. Other responsibilities include file management, invoice customers, and collections. Sharon works out of the Carpentersville office and has past experience working as a waitress for 37 years and has some retail experience. Born and raised in Carpentersville Sharon has lived within a 10 mile radius her entire life. Sharon is a wife of 31+ years and a mother of three grown boys. Outside of work she enjoys bowling, golfing, and reading.
Michelle Heining
Business Administrator
Mheining@yourMSpace.com | Direct Phone: 612.238.3276
Michelle started working for MSpace when it was first introduced in 2002. She has a BA from the College of St Benedict -Liberal Studies/Business Management, and her primary work experience is in bookkeeping and banking where she contributed at Radission Suites Hotels, Marquette Bank, Bremer Bank and a private construction company. Michelle is from Hutchinson, MN and aside from work she likes spending time with her kids, gardening, arts and crafts, scrap-booking, walking, biking and traveling.
