Solutions & Services
The MSpace advantage is in our customized integration approach and customer-centric methodology. This smart, holistic approach creates superior conferencing solutions with the ideal blend of conferencing equipment and services to meet unique needs. Our knowledgeable and experienced team takes the time to fully understand the situation to create a quality solution and sustainable partnership for on-going success. With this more strategic approach to integrated communications, we help customers achieve effective communication and beneficial return on conferencing investment.
Our industry certified design engineers can help you design a unique conferencing system from the ground up. Whether it be for video, audio or data conferencing, networking, custom control systems software programming, electrical, acoustical treatments or lighting and furniture layouts, we will work with you to meet every one of your conferencing expectations.
Careful consideration is given to the conferencing application in order to effectively understand how the system is to be used and understand the strategic goal of conferencing within your organization.
When building a custom integrated conferencing room, application always precedes selection. Only after your application and objectives are understood, the design engineering team will recommend system configurations for operability and equipment selection.
A full set of documentation is developed and submitted for approval prior to system implementation to ensure system integrity, coherence and future growth capabilities.
MSpace has teamed up with Glowpoint to bring their customers an IP-based “ video-centric " network with a layer of services to optimize their existing infrastructure and bandwidth to deliver video seamlessly across their organization. Glowpoint is a single point of contact to help schedule, coordinate, and conduct successful end-to-end video and audio conferences with flexibility. Whether three or 300 locations need to be connected, and regardless of what video system and connectivity may be required to participate, Glowpoint conferencing is a complete solution.
The keys to any successful project, large or small, are effective planning and communication. For this reason, MSpace offers a variety of Project Management services to fit the needs of your organization. Each MSpace Project Manager has extensive experience in the installation and integration of your system. From simple equipment delivery tracking to major construction projects and Enterprise wide system roll outs, our highly qualified and trained project managers coordinate all internal and external resources to ensure the timely and successful completion of your project. As a net effect, MSpace Project Managers save both time and money.
Our highly trained ICIA-certified installation technicians offer an effective and efficient approach to ensure each install adheres to industry standards and delivers exceptional results for our customers. Our technicians provide solutions and support on new system installations and alterations that will help you to optimize the performance of your existing system. Both on-site and remote support are available.
Creating intuitive, easy-to-use control systems is crucial in successful integrated-system design and installation. Our highly trained and certified programmers can easily provide complete product and control system programming for new installs, as well as updating or improving existing systems. From turnkey programming to integration troubleshooting, source-code provisioning to touch-screen panel design, MSpace programmers can provide a complete and cost –effective solution.
MSpace offers certified program configuration and integration support for a wide variety of AV industry’s top manufacturers, including Crestron, AMX, Polycom, Extron, Tandberg, Adtran and ICIA-certified.
The most sophisticated systems designed are, in fact, useless if you are not comfortable using the technology. That’s why, upon completion of the installation of your new system, MSpace provides training to ensure that key users of the system are comfortable with the technology and the overall operation of the equipment. Each system purchased from MSpace includes brief, basic system operation training and a full set of documentation for your organization’s key personnel.
Additional On-Site or Video system training is also available from MSpace. Qualified trainers can come into your facility or train you via videoconferencing to show your staff how to use your new solution. Training can follow MSpace standard agenda or can also be customized to meet your company needs. The service professionals at MSpace can help determine cost-effective training programs catered to your organization’s needs.
MSpace Help Desk Support – (612) 238-3277
MSpace understands there is always the possibility of equipment malfunction and wants to be remotely accessible to you when necessary troubleshooting steps need to be taken to ensure quality performance of your technology equipment. MSpace offers remote helpdesk assistance via phone 24 hours a day, 7 days a week, 365 days a year to support your audio, video and presentation systems.
Onsite System Troubleshooting Support
If your technical needs require more hands-on attention, MSpace offers onsite troubleshooting support. Being present onsite provides more streamlined assistance with skilled technical support eliminating the possibility of recurring equipment problems.
Onsite System Management Support & Service
Going beyond the temporary troubleshooting support, MSpace will provide permanent onsite system management support if your business is in need of consistent maintenance. Depending on your technical requirements, MSpace offers the options of 1 to 2 year contracts to ensure ongoing attention for your technology performance.
Network Services
MSpace has developed a strong partnership with Glowpoint, which together, allows us to deliver IP-based video calling plans to video endpoints, to providing state of the art gateway technology to allow cross platform (ISDN, IP, HD). This expert assistance optimizes your existing infrastructure and bandwidth delivering video seamlessly across your organization. Glowpoint is focused on being your true partner in developing and helping manage your video environment.
|
